Privacy Policy

Information Connected With Your Visit

The information we handle depends on whether you browse the catalog, purchase seating, or contact us for assistance.

• Name and contact details entered during checkout or support.
• Billing and delivery information associated with an order.
• Email addresses used for confirmations and customer service.
• Chair models, quantities, colors, materials, and other selected variations.
• Measurements, images, or product questions voluntarily shared with support.
• Order, shipment, refund, and transaction status information.
• Browser, device, session, and storefront interaction data.
• Assembly or product-fit details provided during an inquiry.

We do not request every item of information from every visitor. Data is collected as required for a requested service, storefront operation, security, or a customer-initiated interaction.

Seating Selection and Product Support Information

Chair selection sometimes depends on information that is specific to a room, workstation, or intended use. Customers may ask us to compare dimensions, seat heights, finishes, load capacities, assembly components, and available adjustments.

When you request assistance with Task & Drafting Chairs or Executive & Conference Chairs, you may share workstation height, desired seat adjustments, floor type, or product dimensions. For Guest & Stackable Seating or Lounge & Specialty Seating, you may share room dimensions, preferred upholstery, layout, or storage requirements.

We use this information to respond to your inquiry and, where appropriate, keep a support record so a follow-up can be handled consistently. Please avoid sending unnecessary personal or sensitive details when sharing room photographs or measurements.

Order and Checkout Information

Placing an order creates records used to prepare, deliver, and support the correct products.

• Order number, date, and customer contact information.
• Products, quantities, colors, finishes, and selected configurations.
• Purchase price, tax, and payment status.
• Billing and delivery address information.
• Delivery method, fulfillment and carrier status.
• Tracking references, shipment events, and delivery confirmations.
• Return, refund, exchange, or replacement history.
• Product assembly or missing-part issues associated with the order.

These records support order confirmation, accurate picking and packing, customer inquiries, delivery troubleshooting, and after-sales resolution.

Payment Information

Payments may be processed by external payment service providers. Depending on the method used, they may collect card or wallet credentials, billing details, transaction amounts, device signals, and authorization information.

Our storefront may receive a transaction reference, confirmation or failure status, limited billing details, and fraud-review information rather than the full underlying payment credentials.

Payment-related records may also be used to investigate duplicate charges, failed authorizations, chargebacks, refunds, or suspected unauthorized transactions.

Device and Browsing Data

Technical and usage information helps operate a functional, secure storefront and understand how visitors navigate product pages.

• IP address and general network information.
• Browser, operating system, and device category.
• Language and time-zone settings.
• Pages and product categories visited.
• Cart and checkout interactions.
• Referral sources and campaign information.
• Cookie and session identifiers.
• Storefront errors, performance signals, and security events.

This information may be used to troubleshoot mobile display issues, improve navigation among seating categories, fix checkout errors, evaluate page performance, or detect suspicious traffic.

Cookies and Storefront Functions

Cookies and comparable technologies may keep a cart active, support checkout sessions, remember preferences, or provide security functions. Other technologies may support analytics or marketing measurement if installed and permitted by applicable requirements.

Analytics can help us understand product discovery, use of size and material information, and performance across devices. Advertising measurement, where used, can indicate which referrals or campaigns lead to visits or purchases.

You may be able to restrict or remove cookies using browser or site privacy controls. Blocking essential cookies may prevent certain cart, checkout, or account functions from working correctly.

Product Dimensions, Materials, and Assembly Requests

For seating orders, customers may ask for help interpreting seat height, chair width, depth, armrest clearance, upholstery materials, care recommendations, or assembly instructions.

Details you voluntarily send—such as room dimensions, a photograph of a chair component, the part number printed on an assembly guide, or a description of a fitting issue—may be stored in the relevant customer service conversation.

These details are used to address product-specific inquiries and are not requested for unrelated profiling. If a photograph shows people, personal documents, or other private surroundings, please crop or conceal those details where possible.

Shipping and Delivery Data

Delivery of chairs can involve parcel or oversized-item logistics. Shipping partners may need a recipient name, address, contact information, shipment reference, package size, and delivery instructions provided by the customer.

Carriers and fulfillment services may generate scan events, delivery attempts, signatures or confirmations where applicable, and notifications about transit exceptions. We may review this data to investigate delays, incomplete deliveries, missing parcels, or returns.

Where a delivery location has access restrictions, you may voluntarily provide relevant instructions. Please avoid adding unnecessary sensitive information to delivery notes.

Damaged, Missing, or Incorrect Seating Items

A report about damaged upholstery, a bent frame, missing screws, incorrect legs, mismatched finishes, or the wrong chair model may require supporting photographs or descriptions.

We may request photos of the chair, carton, label, affected area, and included components. Such records help compare the delivery against the purchase and identify whether a part replacement, return, refund, or other action is appropriate.

Supporting materials may be kept while the issue is reviewed and for a reasonable time afterward where necessary for quality review, disputes, or support records.

Returns, Exchanges, and Refund Records

When you request a return or exchange, we may record the reason, purchased chair model and variation, reported condition, photos, carrier information, and the resolution or refund status.

Because seating items can require assembly or special packaging, a support record may include information about assembled condition, missing hardware, packaging, and transit damage.

These records help address individual requests and identify recurring problems with item descriptions, packaging, components, or fulfillment.

Fraud Prevention and Security

We may review information about order patterns, payment status, network activity, and account interactions to help identify potentially unauthorized purchases, automated attacks, false claims, or other misuse.

Orders that trigger meaningful risk concerns may require additional verification or review before fulfillment. Any such review should be appropriate to the circumstances and relevant requirements.

Customer Support Records

Customer support messages can include order references, images of items or packaging, assembly details, room measurements, delivery questions, and refund correspondence.

• Continuing an unresolved seating inquiry.
• Reviewing previously supplied measurements or configuration details.
• Checking the status of a missing component or replacement part.
• Documenting damage, wrong-item, or shipment concerns.
• Improving product descriptions or assembly guidance.
• Reducing repetitive requests during follow-up support.

Do not email passwords, full card numbers, authentication codes, or other credentials unnecessary to handle your request.

Marketing Communications

If you opt in to promotions, we may send updates about seating collections, finishes, category highlights, or store announcements, subject to applicable requirements.

Marketing is distinct from essential service messages. You may still receive order confirmations, delivery notices, return updates, and support messages after opting out of promotional communications.

Where available, use the unsubscribe link or contact us to update marketing preferences.

Service Providers

Online retail operations may rely on third-party specialists, whose access should be limited to information needed for their services.

• E-commerce platform and website hosting providers.
• Payment processors and fraud-prevention providers.
• Inventory, warehouse, and fulfillment services.
• Parcel carriers and furniture-delivery partners.
• Email and customer support systems.
• Analytics and storefront performance tools.
• Marketing services where used.
• Technical and cybersecurity service providers.

For example, delivery services need recipient and package information, while payment providers need transaction details. Service providers may maintain their own privacy practices.

International Orders and Customs

International shipping, when offered, may involve freight providers, customs authorities, import agents, and local delivery partners. They may require order, recipient, and parcel information to satisfy transport and import requirements.

The information and records generated depend on the destination, shipment characteristics, applicable rules, and carrier procedures.

Cross-Border Processing

The services supporting our storefront may operate across national borders. Order records, support communications, payment-related data, and analytics information may be processed in countries different from the customer’s location.

The safeguards and transfer requirements applicable to such processing may depend on the provider, the data involved, and relevant privacy law.

How Long Information Is Kept

Retention depends on the type of record and the reason it is held. There is no universal period for all customer information.

• Order history for purchase records and ongoing support.
• Payment and refund records for accounting and disputes.
• Delivery records for shipment follow-up.
• Assembly and spare-part correspondence for unresolved support cases.
• Security logs for prevention and incident investigation.
• Marketing preferences until updated or no longer needed.

When data is no longer necessary, it may be deleted, anonymized, or kept only where justified by recordkeeping, legal, security, dispute, or operational requirements.

Your Privacy Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of personal information, or to update marketing preferences.

Some purchase, accounting, refund, security, or dispute records may need to be retained even when a deletion request is received. Requests are assessed under the requirements that apply.

To submit a privacy request, contact [email protected] and include enough information to identify the relevant order or interaction. We may verify the request before disclosing or changing personal data.

Security of Customer Information

We seek to use appropriate technical and organizational protections for customer information. These may include access controls, secure e-commerce platform functions, payment-provider security measures, and monitoring for unusual activity.

No system eliminates all security risk. You can also help by protecting account credentials, reviewing payment activity, and reporting suspicious order messages.

Information Concerning Minors

Our seating products are not inherently age-restricted, but ordering and payment services may be subject to age or legal-capacity requirements under applicable law.

We do not intentionally seek sensitive information about children through product-support requests. If you believe a child submitted personal information inappropriately, please contact us so the situation can be reviewed.

Browser Privacy Signals

Browsers may offer tracking preferences, cookie controls, and privacy signals. How a signal is handled depends on available website technology and applicable legal requirements.

Where the storefront and installed services support preference controls, these may limit non-essential tracking or advertising functions. You may also manage browser cookies and stored website data directly.

Updates to This Privacy Information

Our tools, product assortment, delivery methods, service providers, and customer-support procedures may change. We may update this policy to reflect material changes in how personal information is collected, used, shared, or retained.

Where required, additional notice or choices will be provided in connection with relevant updates.

Privacy Contact

For questions about information tied to a seating purchase, support conversation, privacy preference, or other interaction with NEXAROSUPPLY, email [email protected].

For order-related privacy requests, the order number and the email used at checkout can help identify the correct record.

Please do not send passwords, complete payment card numbers, security codes, or other sensitive authentication credentials by email.