Return and Refund Policy

Return Overview

Contact our support team before sending back a chair or any related components.

We review requests based on the product ordered, delivery condition, assembly status, reason for return, and applicable consumer rights. Task and drafting chairs, guest and stackable seating, lounge and specialty seating, and executive and conference chairs may have different packaging or assembly requirements.

A return request does not automatically mean that a return has been approved. Our team will explain the next steps after reviewing the order details.

General Return Eligibility

For a change-of-mind request, a chair should generally be in a condition suitable for inspection, with its original components and accessories included. Please retain the packaging where reasonably possible, especially for products delivered disassembled.

• Provide the original order number and purchase details.
• Retain included screws, fittings, casters, armrests, bases, manuals, and accessories.
• Keep labels and product identification details available.
• Disclose whether the chair has been assembled or used.
• Report any scratches, stains, or other changes in condition.
• Request return instructions before shipping the item.

Eligibility may also depend on the reason for return and mandatory consumer protections that apply to the purchase.

Chair Specifications and Suitability

Dimensions and seating features can vary significantly, even between chairs that look similar.

Before ordering, review the listed overall measurements, seat height, seat width, backrest shape, armrest details, materials, color, adjustment mechanisms, and any stated weight capacity. Check that the chair suits the intended desk, meeting area, reception space, studio, or lounge.

If the supplied chair differs from the published specifications or your order confirmation, contact support with the relevant listing and measurements. A preference-based return and a materially misdescribed product may require different handling.

Items That May Need Special Review

Some seating orders need additional evaluation because return transport, condition, or resale suitability can be affected by assembly or customer-requested specifications.

• Chairs with significant wear after delivery.
• Products modified, repainted, reupholstered, or otherwise altered by the customer.
• Products with missing structural or assembly components.
• Chairs damaged by improper assembly or misuse.
• Products with stains, tears, deep scratches, or other post-delivery damage.
• Custom configurations, where a specific condition was disclosed before purchase.
• Items that cannot be transported safely without suitable packaging.
• Products returned without following the provided instructions.

These factors do not remove any legal rights relating to defective, damaged-on-arrival, incorrect, or otherwise nonconforming goods.

Incorrect Items

If the delivered chair does not match the ordered model, color, upholstery, material, quantity, or specified configuration, please contact us before assembling or using it when possible.

Include photographs of the product, carton label, model information, and order confirmation. We can compare these details against the fulfillment record and explain the appropriate resolution.

Damaged Products

Furniture can be damaged in transit even when the outer carton appears intact. If a chair arrives damaged, keep the item, protective material, and packaging while the issue is reviewed.

• Photograph the exterior carton and shipping label.
• Show internal padding or protective packaging.
• Take clear close-ups of dents, cracks, scratches, or torn upholstery.
• Photograph affected frames, bases, armrests, wheels, or mechanisms.
• Record any visibly bent or broken assembly hardware.
• Provide a wider image showing the complete item and damage location.

If a chair appears structurally unsafe, do not sit on or continue assembling it until the issue has been assessed.

Missing Parts or Incomplete Orders

Some seating products arrive in separate cartons or require assembly hardware. Check the packing list, manual, and tracking information before concluding that a component is missing.

If a base, caster, gas lift, armrest, seat, backrest, screw kit, or other listed component is absent, send the order number, the component name if known, and photographs of the received contents. We can review whether another carton remains in transit or whether a part needs further attention.

Starting a Return Request

Send return or exchange requests to [email protected] before arranging collection or postage.

• Order number and checkout email address.
• Product name and chair model.
• Selected color, finish, material, or variation.
• Reason for the return, exchange, or refund request.
• Whether the chair has been assembled or used.
• Photos of the chair, carton, and any reported defect or damage.

Return destinations and transport instructions may differ from the business contact address shown below. Do not ship a chair to that address without confirmation.

Return Inspection

Returned seating may be inspected for order identity, physical condition, included components, completeness, and any issues reported during the initial request.

Assembly status, frame condition, upholstery, adjustment mechanisms, and packaging may be relevant to the review. If the received condition differs materially from the information submitted, we will explain how this affects the proposed resolution, subject to applicable law.

Partial Refunds

Where legally permitted, a partial refund may be considered for a preference-based return if the item's value was reduced by damage or missing components attributable to post-delivery handling.

Examples may include significant upholstery damage, lost parts, or alterations unrelated to a verified product defect or shipping error. Any reduction should be explained based on the actual circumstances; a fixed deduction is not assumed for every return.

Refund Processing

Once a return is approved and any necessary inspection is complete, our team will confirm the refund arrangement and status.

Where available, approved refunds are generally submitted through the original payment method. The time when funds appear depends on the bank, card network, or payment provider. Any deadlines required by applicable law continue to apply.

Late or Missing Refunds

If a refund has been confirmed but is not showing in your account, check the original payment method and any processing notices from the payment service.

If you still cannot locate it, email [email protected] with the order number and refund confirmation so that we can check the transaction information available to us.

Exchanges

Requests for a different chair model, upholstery, color, finish, seat size, or configuration are subject to product availability and the condition of the original item.

For a concern involving a faulty mechanism, damaged frame, incorrect color, or missing part, contact support first. Depending on the issue, a replacement component or other remedy may be more practical than exchanging the entire chair, without limiting applicable rights.

Sale and Promotional Items

Promotional seating orders are assessed according to the offer terms, product condition, reason for return, and applicable legal requirements.

A sale price does not automatically eliminate rights relating to goods that are defective or not as described. If a specific promotional condition applies, our team can clarify it in connection with the order.

Gifts

If a chair was purchased as a gift, please provide the order number or purchaser's transaction details so that we can locate the record.

Any refund typically follows the original payment transaction unless another arrangement is available and agreed. We may need to verify the relevant order information before discussing payment details.

Return Shipping

Chairs can be bulky, heavy, or difficult to transport once assembled. Before returning an item, contact support to confirm the appropriate return address, packaging, and shipping or collection arrangements.

Responsibility for return shipping can differ between change-of-mind requests and cases involving incorrect, damaged, or defective goods, and is subject to applicable consumer law. Do not assume a courier will accept an unpackaged assembled chair.

Keep proof of any authorized return shipment and protect loose parts against movement during transit.

Products Damaged After Delivery

Damage caused after delivery by misuse, unsuitable placement, unapproved modification, or assembly that contradicts the product instructions may be treated differently from an existing defect or transport damage.

When the cause is uncertain, photographs, assembly details, and a description of when the problem appeared can help us review it. Nothing in this section is intended to restrict non-excludable consumer rights.

Assembly and Mechanical Components

Task, drafting, and executive seating can include casters, gas lifts, tilt mechanisms, armrests, fasteners, and other adjustable parts. Some guest, stackable, lounge, or specialty chairs use different frames or assembly methods.

If a mechanism does not operate as described, a component appears cracked, or an assembled chair feels unstable, stop using it and contact support. Include the chair model, relevant assembly step, and photographs or a short description of the affected component.

Do not attempt repairs that could compromise structural integrity or create an injury risk.

Need Help With a Return?

For returns, exchanges, refunds, incorrect seating models, damaged deliveries, missing hardware, or assembly concerns, contact [email protected].

Include the order number, product model, and relevant photographs so the request can be reviewed.

Contact our support team before shipping any chair or components back. The approved return location may differ from the business address above.