Shipping Policy

Order Processing

Before dispatch, we review available order information so that the selected seating model, finish, quantity, and shipping address can be matched to the purchase.

• Payment confirmation may be required before fulfillment begins.
• Chair model, color, upholstery, finish, and selected options are reviewed.
• Inventory availability and packaging requirements may affect preparation.
• Recipient and delivery address details are checked for completeness.
• Multiple chairs or differently sized items may be prepared separately.
• Unusual transactions or delivery instructions may need clarification.

Processing times depend on stock availability, configuration, fulfillment workload, and the handling requirements of the specific chair. Any processing estimate communicated for an order is not a guaranteed dispatch date unless expressly confirmed as such.

Shipping Time

Estimated transit time varies by destination, shipping service, parcel size, carrier capacity, local delivery conditions, and any applicable import procedures. Oversized cartons or multiple-package orders may follow different routing from standard parcels.

Dates displayed at checkout or communicated during order handling are estimates unless expressly identified as guaranteed. The actual arrival date can change once the shipment is in the carrier network.

• Bulky or heavy cartons may require special handling.
• Carrier routing and sorting capacity can affect delivery speed.
• Remote areas may need additional last-mile transit time.
• Public holidays and peak periods may delay collection or delivery.
• Weather and transportation disruptions can interrupt schedules.
• Customs processing may affect eligible international orders.

Shipping Address and Delivery Access

Accurate address and access details are particularly important for furniture cartons.

Check the recipient name, street address, building or unit number, postal code, telephone number, and any relevant delivery instructions at checkout. For locations with restricted entrances, loading arrangements, or delivery reception requirements, provide relevant information where the checkout permits.

If an address needs correction, contact us promptly. We can review whether the change is possible, but we cannot guarantee modification after fulfillment or carrier handoff. Availability of room-of-choice delivery, stair carry, unpacking, or assembly must not be assumed unless specifically offered and confirmed for the order.

Chair Size, Packaging, and Delivery Method

Guest and stackable chairs, task and drafting chairs, lounge styles, and executive or conference chairs can differ substantially in carton dimensions, shipment weight, and assembly state. Shipping methods depend on the actual product and destination rather than the category name alone.

Some chairs may be packed in components to protect the frame, backrest, seat, base, or arms during transit. Others may ship largely assembled. Always refer to the individual product listing or confirmed order details for the included components and delivery arrangement.

If a delivery option is unavailable for an item or address, our team may contact you to discuss the order before proceeding.

Split Shipments and Multi-Chair Orders

An order containing multiple chairs, chair models, or accessories may be shipped in separate cartons. Different cartons may receive distinct tracking numbers or arrive on different dates.

A delivery notification for one parcel does not necessarily mean the complete order has arrived. Please compare the tracking references and packing details before reporting a missing chair, base, backrest, hardware kit, or accessory.

If the available records do not clarify whether an item is still in transit, contact our support team with your order number.

Tracking Information

Where shipment tracking is available, tracking details may be provided after dispatch. Tracking milestones come from the carrier and may not update continuously.

• Label creation does not always indicate that a carton has been collected.
• Large cartons may pass through fewer visible scanning checkpoints.
• Multiple cartons may display different progress and delivery dates.
• Final-mile delivery can be handled by a local carrier partner.
• International tracking may pause while customs processing occurs.
• A delivery scan may require further investigation if an item cannot be located.

If tracking appears stalled beyond the carrier's normal updates, send us the order number and affected tracking reference for review.

Customs, Duties, and Taxes

For international shipments, import procedures, customs inspections, duties, taxes, or brokerage charges may apply. Requirements and fees depend on the destination and the shipment's declared details.

Unless checkout or written order communication specifically states that particular charges are included, do not assume that all destination import charges are prepaid. Customers should review applicable local import requirements before ordering.

Customs processing is outside the direct control of NEXAROSUPPLY and can affect delivery timing.

Shipping Delays

Furniture orders can experience delays because of parcel dimensions, carrier capacity, regional disruptions, or the movement of multiple cartons.

When a delay is reported, we may review order preparation records, available tracking events, and carrier updates to help determine the current status.

A delayed scan does not on its own establish that a shipment has been lost. Where a carrier investigation is required, resolution may depend on information supplied by the carrier and the circumstances of the order.

Damaged Packages or Chairs

If a chair arrives with visible carton damage, scratches, bent components, cracked parts, torn upholstery, or another condition concern, document the issue and keep the item and packaging while the case is reviewed.

Photographs that may be useful include:

• The outside of each affected carton.
• The carrier label and carton identification details.
• Protective foam, inserts, and internal packaging.
• The damaged frame, seat, backrest, armrest, or base.
• Any missing or loose fittings and fasteners.
• The complete chair or component for context.

Contact us with your order number, photographs, and a short explanation. We will review the available evidence and applicable order terms to determine the appropriate next step. Do not discard the packaging before the matter is resolved or you are advised that it is no longer needed.

Missing or Incorrect Items

If the delivered chair differs from the ordered model, finish, upholstery, color, or selected configuration, please contact us with the order number and photographs of the received product and its carton label.

For chairs shipped in pieces, check all cartons and packing materials for bases, casters, gas lifts, armrests, mounting hardware, assembly instructions, and other included components before reporting them as missing. Not every chair includes every part listed here; included parts vary by product.

Where a missing part or incorrect variation is confirmed, the available remedy will be reviewed in accordance with the order details and applicable customer rights.

Delivered but Not Received

If carrier tracking indicates delivery but the carton cannot be found, first check the delivery area, building reception, package holding area, loading dock, household members, or other location where a larger package could have been accepted.

Carriers may have delivery notes or proof-of-delivery details unavailable on public tracking pages. You may contact the carrier directly for those records.

If you still cannot locate the parcel, send us the order number and tracking reference so we can review the information available to us.

Returned-to-Sender Shipments

Shipments can be returned due to address issues, unsuccessful delivery attempts, refusal, customs matters, unclaimed cartons, or other carrier events.

When a chair or carton is returned, we may need to wait for its receipt and inspect its condition before determining whether redelivery, refund, or another solution is available.

Any additional shipping costs or refund adjustments must be assessed based on the cause of the return, information communicated at checkout, the applicable policy terms, and mandatory consumer protections.

Protective Packaging and Assembly Components

Furniture packaging may use corrugated cartons, protective inserts, padding, or individual component wrapping intended to reduce movement and transit damage. Packaging methods can vary between chair models and manufacturers.

When assembly is required, check the instructions and supplied hardware before starting. Avoid forcing misaligned components or using a visibly damaged structural part. If a base, fastener, frame piece, or chair mechanism appears incorrect or damaged, contact support with photographs before continuing assembly.

Minor wear on the outer shipping carton does not always indicate damage to the chair itself, but visible product damage should be reported and documented.

Contact About Shipping

For questions about order preparation, estimated shipping, multiple cartons, tracking, damaged chairs, missing assembly parts, incorrect items, or returned shipments, email [email protected].

Include your order number, the affected chair model or configuration, tracking details where available, and relevant photographs. This information helps us understand the issue without asking you to repeat basic order details.

Please keep the shipping cartons, protective packaging, chair components, and assembly hardware while a delivery, damage, or missing-item issue is under review.