Terms of Service

Using the Storefront

NEXAROSUPPLY is a retail storefront for comparing and purchasing seating for home, office, meeting, reception, studio, and shared-use environments.

• Use the website for lawful shopping and product research.
• Do not attempt to access accounts or systems without permission.
• Do not provide fraudulent order, payment, or contact information.
• Do not disrupt browsing, checkout, or website security.
• Do not submit misleading return or damage claims.
• Do not misuse promotional offers or customer support channels.

We may investigate or restrict activity that presents a credible risk to the security or operation of the storefront.

Customer Eligibility and Ordering

Customers placing orders must be able to enter into a valid purchase transaction under the laws applicable to them and provide accurate billing, contact, and delivery details.

If an order is placed on behalf of an organization, the person submitting it should be authorized to make that purchase. Orders may be reviewed where identity, payment authorization, delivery location, or transaction details require clarification.

Availability to browse the website does not establish that every product or delivery service is offered in every location.

Product Information

Our seating assortment includes Guest & Stackable Seating, Task & Drafting Chairs, Lounge & Specialty Seating, and Executive & Conference Chairs, alongside the wider Curated Collection.

Product listings may describe seat height and width, overall dimensions, frame material, upholstery, finish, adjustable features, recommended use, and assembly requirements. Only features expressly stated in a product listing should be treated as included.

Colors and surface textures may appear different because of lighting, screen calibration, materials, and production variations. Product photographs may show staging accessories that are not included in the purchase.

Please compare the individual listing and selected variation before placing an order. Contact support if essential dimensions or configuration details are unclear.

Size, Space and Configuration Checks

Choosing seating requires more than matching an image to a room. Customers should check available floor space, intended work-surface height, seat dimensions, armrest clearance, and access routes before purchasing.

• Seat height, width, depth, and overall footprint.
• Desk, tabletop, or counter height compatibility.
• Armrest height and clearance beneath work surfaces.
• Backrest style, upholstery, and frame finish.
• Adjustment options and assembly requirements.
• Doorway, stairway, elevator, and room access dimensions.

For task, drafting, executive, and conference chairs, consider the features listed for the specific model rather than assuming every chair offers the same adjustments. For stackable seating, follow any stacking guidance provided with the model.

Orders and Availability

Submitting an order requests the purchase of the selected products. Fulfillment may be subject to successful payment, available inventory, confirmation of selected variations, and the ability to ship to the stated destination.

• Colors, finishes, or models may have different availability.
• Multiple-chair orders may need additional preparation.
• Some chairs may ship as separate packages or components.
• Delivery details may need confirmation for bulky parcels.
• Suspicious or inconsistent transaction information may be reviewed.
• Obvious listing or pricing errors may require clarification.

If an order cannot be fulfilled as placed, we will address the affected transaction through the available customer-service and payment processes, subject to applicable customer rights.

Pricing and Promotions

Prices and promotions displayed on the storefront can change with inventory, product selection, supplier costs, and marketing activity. Taxes, shipping charges, or other applicable costs should be reviewed as presented during checkout.

A discount may apply to selected models, finishes, quantities, or periods rather than the entire seating collection. Product prices and promotions are not necessarily interchangeable across configurations.

If a material pricing error is discovered, we may contact the customer before fulfillment to explain the issue and available options. Applicable consumer rights remain unaffected.

Payment and Transaction Review

Accepted payment options are those presented during checkout. Payments may be processed through external payment providers, banks, payment networks, or digital wallet services.

Orders can remain pending while payment authorization is checked. Transactions showing possible duplication, unauthorized use, or significant inconsistencies may require further review.

Customers should not send full payment-card details, passwords, or security codes to customer support by email.

Customer Information

Accurate customer information supports order confirmation, delivery of large parcels, and any necessary after-sales assistance.

• Use a complete recipient name and reliable contact method.
• Provide an accurate street address and postal code.
• Include apartment, floor, or unit information when necessary.
• Review the selected chair model and configuration.
• Give accurate order details when contacting support.
• Notify support promptly of an identified address error.

Incorrect information can delay processing, prevent delivery, or complicate a missing-parts or damage investigation.

Shipping and Delivery

Chair shipments may vary in size, weight, packaging, and handling needs. Delivery estimates depend on stock availability, fulfillment arrangements, destination, carrier capacity, and any applicable import or local-delivery requirements.

Some seating products may be packed flat, require assembly, or arrive in multiple parcels. Delivery dates displayed at checkout or communicated by a carrier are estimates unless a specific guaranteed service is expressly confirmed.

Before delivery, customers should check any building access restrictions and ensure that the delivery address can receive the shipment. Our Shipping Policy provides additional information about tracking, shipping damage, and delivery questions.

Assembly, Use and Safety

Some seating products may require assembly or adjustment after delivery. Follow the product-specific instructions supplied with the item, use the intended hardware, and check that components are correctly secured before normal use.

• Use seating on a suitable, stable surface.
• Observe any stated load or use limits for the model.
• Confirm that screws, fittings, and supports are secured.
• Do not use visibly damaged or unstable seating.
• Use adjustment mechanisms as described in product instructions.
• Do not stand on chairs or use them as ladders.

Do not assume that all chairs support identical weight limits, recline functions, stacking methods, or replacement parts. If a component appears defective, stop using the affected chair and contact support with the model and relevant photographs.

Manufacturer and Product References

Product listings may include material names, finish descriptions, dimensions, manufacturer references, model designations, or third-party product information where relevant to identifying a chair.

Such references are provided to assist product selection and do not necessarily indicate an affiliation, sponsorship, or endorsement by another brand. Any manufacturer warranties or additional assurances apply only where expressly stated for the relevant item.

Intellectual Property

Original NEXAROSUPPLY branding, site layout, editorial text, product presentation, and other original website materials may be protected by applicable intellectual-property laws.

Do not reproduce, republish, or commercially reuse protected material without the required authorization. Third-party trademarks, designs, and photographs remain subject to their respective owners' rights.

Customer Reviews and Submitted Content

Where the storefront accepts reviews, ratings, photographs, or feedback, submissions should reflect genuine product or purchasing experiences and should not contain deceptive statements or unrelated advertising.

Do not post private information, payment credentials, abusive content, malicious links, or material you do not have the right to share. We may moderate submissions where reasonably necessary to address misuse or lawful obligations.

Photographs shared in support requests should be relevant to the product or order concern, especially where a finish, upholstery, missing component, or transit-damage issue is being documented.

Returns, Exchanges and Refunds

Return, exchange, replacement, and refund requests are handled in accordance with our Return and Refund Policy and any mandatory rights applicable to the purchase.

For seating products, the condition of the item, assembly status, included components, packaging, and reason for the request may be relevant to the review. A chair received damaged or with incorrect parts must not automatically be treated the same as a product returned because of a change of preference.

Please contact customer support before mailing bulky items back so return instructions and an appropriate destination can be confirmed.

Fraud and Misuse

We may review suspected payment fraud, false non-delivery claims, falsified damage photographs, abuse of promotional offers, unauthorized account activity, or other attempts to misuse the storefront.

Reasonable transaction checks, order holds, or cancellations may be applied where supported by the facts and applicable requirements. Legitimate customer complaints and statutory rights are not waived by this provision.

Third-Party Services

The website may rely on payment processing, e-commerce software, hosting, analytics, fraud prevention, shipping, customer support, and other external service providers.

Service interruptions or carrier-system delays can temporarily affect checkout, tracking, communications, or order fulfillment. Provider handling of personal information is addressed further in our Privacy Policy.

Limitation of Responsibility

We aim to provide accurate product information and reasonable support, but some conditions outside our direct control can affect the shopping experience, including carrier disruptions, severe weather, customs processes, or incorrect delivery information supplied by customers.

Customer use of a product contrary to its instructions, alterations not approved for the model, or installation of unsuitable components can also create risks. Nothing in these terms excludes or limits liability, warranties, remedies, or other customer rights that cannot lawfully be excluded or restricted.

Updates to Storefront Terms

Product ranges, finishes, prices, fulfillment arrangements, technical features, and available services may change as the store develops. These terms may be updated to reflect relevant changes in operations, customer support, or applicable requirements.

Updated terms will be made available on the storefront. Changes do not retroactively remove mandatory rights associated with orders already placed.

Contact Information

Questions about chair dimensions, product selection, materials, assembly, shipping, a return request, payment concerns, or these terms can be sent to [email protected].

For assistance with an existing order, include your order number, checkout email, product model, and a brief description of your question. Do not include passwords or full payment-card credentials.